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Contact Us

Get in touch with our team for support, partnerships, or any questions about our TRON energy rental services.

Support Channels​

📧 Email Support​

💬 Telegram Support​

  • General Support: @tron_energy_support
  • Technical Support: @tron_energy_tech
  • API Support: @tron_energy_api
  • Sales: @tron_energy_sales

🌐 Website​

  • Main Website: www.tron-energy-rental.com
  • API Documentation: docs.tron-energy-rental.com
  • Status Page: status.tron-energy-rental.com

Business Hours​

DayHours (GMT+8)Support Level
Monday - Friday9:00 AM - 6:00 PMFull Support
Saturday10:00 AM - 4:00 PMLimited Support
SundayClosedEmergency Only
Emergency Support24/7Telegram Only

Response Times​

PriorityResponse TimeChannel
Critical< 1 hourTelegram
High< 4 hoursEmail/Telegram
Medium< 24 hoursEmail
Low< 48 hoursEmail

Support Categories​

Technical Support​

  • API integration issues
  • Transaction problems
  • Energy delivery delays
  • Account technical issues

Billing Support​

  • Payment processing
  • Refund requests
  • Pricing questions
  • Invoice issues

Sales & Partnerships​

  • Enterprise solutions
  • Bulk purchase inquiries
  • Partnership opportunities
  • Custom integrations

General Inquiries​

  • Service information
  • Feature requests
  • Feedback
  • General questions

Emergency Support​

For urgent issues affecting your service:

  1. Telegram: @tron_energy_emergency
  2. Include: Transaction ID, error message, steps to reproduce
  3. Response: Within 1 hour during business hours

Enterprise Support​

Enterprise customers receive:

  • Dedicated Support Manager: Personal point of contact
  • Priority Response: Faster response times
  • Custom SLAs: Service level agreements
  • 24/7 Support: Round-the-clock assistance
  • On-site Support: Available for critical deployments

Contact enterprise@tron-energy-rental.com for enterprise support.

Bug Reports​

Found a bug? Help us improve by reporting it:

Required Information​

  • Description: Clear description of the issue
  • Steps to Reproduce: Step-by-step instructions
  • Expected vs Actual: What should happen vs what happened
  • Environment: Browser, OS, API version
  • Screenshots: Visual evidence if applicable

Report Channels​

Feature Requests​

Have an idea for improvement?

Social Media​

Stay updated with our latest news and announcements:

Office Locations​

Headquarters​

Tron Energy Rental Ltd.
123 Blockchain Street
Crypto District, Digital City
DC 12345, Virtual World

Regional Offices​

  • Asia Pacific: Singapore, Tokyo, Seoul
  • Europe: London, Berlin, Amsterdam
  • Americas: New York, San Francisco, Toronto

Legal & Compliance​

Business Inquiries​

Feedback​

We value your feedback! Share your thoughts:

Before Contacting Support​

To help us assist you faster, please have ready:

  1. Account Information: Username or email
  2. Transaction Details: Transaction ID, date, amount
  3. Error Messages: Exact error text
  4. Steps Taken: What you've already tried
  5. Screenshots: Visual evidence if applicable

Support Quality​

We're committed to providing excellent support:

  • Customer Satisfaction: 98% satisfaction rate
  • Response Time: Average 2 hours during business hours
  • Resolution Rate: 95% first-contact resolution
  • Support Languages: English, Chinese, Russian, Turkish

Need immediate help? Start a chat or Send us an email.